Kirstyn

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Activity overview

Latest activity by Kirstyn
  • Kirstyn created an article,

    If my return incurs a customs charge, will you cover the fee in order to receive the parcel?

    As a UK-based brand, all orders received are currently shipped from the UK meaning you may be subject to additional import fees. We have recently updated our checkout to calculate this cost so you...

  • Kirstyn created an article,

    Will my customs/duties fee be refunded upon return?

    As all orders are currently shipped from the UK, you may be subject to additional import fees however these will be calculated at checkout if applicable.   As outlined in our Terms & Condition, all...

  • Kirstyn created an article,

    How can I track my order?

    The tracking information should be emailed to you as soon as your order has been despatched. If you have not received your despatch email with the tracking information for your order, please email...

  • Kirstyn created an article,

    I'm outside of the 30 day return period, can I still return my item(s)

    If the order was received over 30 days ago, we would be unable to accept this for a refund or replacement. Our company policy states that all items should be returned within 30 days of purchase.  ...

  • Kirstyn created an article,

    Careers/Work at Adanola

    As a growing business we are continually expanding our team and always on the look out for new talent! For all up to date job opportunities please see our LinkedIn profile via the link below: https...

  • Kirstyn created an article,

    About Adanola

    Adanola is not just an activewear brand. It’s your everyday, active lifestyle brand. It’s a community. We strive to be the go-to lifestyle brand for everybody’s everyday uniform. Creating accessibl...

  • Kirstyn created an article,

    How do I delete my account?

    If you would like to delete your account, please email our customer service team (help@adanola.com) and they will be able to sort this for you. 

  • Kirstyn created an article,

    Stockists - Are you stocked in Store?

    While we do not have a physical Adanola Store, we are stocked in Selfridges stores nationwide - you can shop us in store there!

  • Kirstyn created an article,

    Do you sell Gift Card/ Vouchers

    Yes! Click here to shop. Please note, we do not ship physical Gift Cards Adanola Gift Cards are delivered straight to your email address and contain instructions to redeem them at checkout. Gift vo...

  • Kirstyn created an article,

    Can I return an exchange / Can I return my exchange for another exchange?

      You are more than welcome to return your exchanged item for a refund or for a further exchange. If you are unable to access the return center, please just include a note inside your return with t...