Kirstyn

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Activity overview

Latest activity by Kirstyn
  • Kirstyn created an article,

    Christmas Return Policy

      From 25th November 2022 all order placed before 25th December, the returns window will be extended to 60 days from the delivery date.  

  • Kirstyn created an article,

    If I order on a Saturday, when will my order be despatched?

    Our cut off time for same day despatch is 7pm on Friday. Any order placed after this time will be despatched within 48 hours of the next working day.   Tracking will be emailed to you as soon as yo...

  • Kirstyn created an article,

    My tracking is not updating!?

    All UK tracking should update within 24 hours of despatch however sometimes this may take slightly longer due to courier delays outside of our control. If you do not receive any tracking updates wi...

  • Kirstyn created an article,

    If my return incurs a customs charge, will you cover the fee in order to receive the parcel?

    As a UK-based brand, all orders received are currently shipped from the UK meaning you may be subject to additional import fees. We have recently updated our checkout to calculate this cost so you...

  • Kirstyn created an article,

    Will my customs/duties fee be refunded upon return?

    As all orders are currently shipped from the UK, you may be subject to additional import fees.   As outlined in our Terms & Condition, all import duties, customs charges, taxes, and admin fees (if ...

  • Kirstyn created an article,

    How can I track my order?

    The tracking information should be emailed to you as soon as your order has been despatched. If you have not received your despatch email with the tracking information for your order, please email...

  • Kirstyn created an article,

    I'm outside of the 30 day return period, can I still return my item(s)

    If the order was received over 30 days ago, we would be unable to accept this for a refund or replacement. Our company policy states that all items should be returned within 30 days of purchase.  ...

  • Kirstyn created an article,

    Careers/Work at Adanola

    As a growing business we are continually expanding our team and always on the look out for new talent! For all up to date job opportunities please see our LinkedIn profile via the link below: https...

  • Kirstyn created an article,

    About Adanola

    Adanola is not just an activewear brand. It’s your everyday, active lifestyle brand. It’s a community. We strive to be the go-to lifestyle brand for everybody’s everyday uniform. Creating accessibl...

  • Kirstyn created an article,

    How do I delete my account?

    If you would like to delete your account, please email our customer service team (help@adanola.com) and they will be able to sort this for you.