FAQ

ORDER ENQUIRIES

• What methods of payment do you accept?
• How can I track my order?
• I haven't received any tracking info?
• I need to cancel/amend my order?
• I have received a faulty item?
• I'm missing an item from my order?

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SHIPPING

• Will my order arrive in time for Christmas?
• Do you ship worldwide?
• Do you offer free shipping?
• Will I be charged Customs fees?
• I ordered on Saturday, when will my order be despatched?
• My tracking is not updating?

RETURNS

• Christmas Return Policy
• What is your returns policy?
• I need to return my order?
• Do you offer free returns?
• Do you offer exchanges/replacements?
• What is your return address?

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DISCOUNTS

• How do I get 10% off my first order / where is my discount code?
• Can I use both the 10% first order discount and the FREESHIP code?
• Do you offer student, NHS or blue light discount?

PRODUCT INFORMATION

• Where are your products made?
• What are you doing towards sustainability?
• What size should I order?
• How do I wash/care for my Adanola items?
• How do I find out when a specific item is back in stock?
• Are you available to shop in store?

OTHER FAQ's

• About Adanola
• Careers/Work at Adanola
• Do you work with influencers?
• I want to delete my account?
• Do you sell gift cards/vouchers?