FAQ

ORDER ENQUIRIES

• What methods of Payment do you accept?
• How can I track my order?
• I haven't received any tracking information for my order?
• Can I cancel/amend my order?
• My Item is Faulty!?
• An Item is missing from my order!

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SHIPPING

• Will my order arrive in time for christmas?
• Do you ship worldwide?
• Do you offer Free shipping?
• Will I be charged Customs Fees?
• If I order on a Saturday, when will my order be despatched?
• My tracking is not updating!?

RETURNS

• Christmas Return Policy
• What is your Returns Policy?
• How do I make a return?
• Do you offer free returns?
• What is your return address?
• Can I return more than one order in the same parcel?

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DISCOUNTS

• How do I get the 10% First Order Discount/ Where is my code?
• Can I use the 10% First order discount and the FREESHIP CODE?
• Do you offer NHS Discount/ Student Discount/ Blue Light etc?

PRODUCT INFORMATION

• Where are your products made?
• What are you doing towards Sustainability?
• What size should I order?
• How can I wash/care for my items?
• When will ____ be back in stock?
• Stockists - Are you stocked in Store?

OTHER FAQ's

• About Adanola
• Careers/Work at Adanola
• Do you work with influencers/ Can I collab with Adanola?
• How do I delete my account?
• Do you sell Gift Card/ Vouchers