My tracking is not updating!?

All UK tracking should update within 24 hours of despatch however sometimes this may take slightly longer due to courier delays outside of our control. If you do not receive any tracking updates within 5 working days of despatch, please contacted [e-mail] and our customer care team will be able to look into this further for you.

For international orders with standard shipping, the tracking should update within 3 working days of despatch. If you have no further tracking updates and have not received your order within 10 working days of despatch, please contact our customer care team.