If your order tracking shows ‘Returned to sender’ it is likely to be for one of the following reasons:
- The parcel was refused.
- The courier was unable to deliver to the address after several attempts.
- The delivery address was incomplete.
- The parcel was damaged in transit.
- The order was not collected from the pickup point within the time period.
We are so sorry that this has happened. If you would like to arrange for your order to be resent, please contact firstname.lastname@example.org as soon as possible and our Customer Care team will be more than happy to organise this for you. If we receive no resend request, you will be issued a refund within 2 working days of us receiving your order back at our warehouse.