My order has been returned to sender?

If your order tracking shows ‘Returned to sender’ it is likely to be for one of the following reasons:

• The parcel was refused.
• The courier was unable to deliver to the address after several attempts. 
• The delivery address was incomplete.
• The parcel was damaged in transit. 
• The order was not collected from the pickup point within the time period.

We are so sorry that this has happened. As soon as the order is returned back to us, we will aim to issue a refund within 5-10 working days.