When will I receive a refund for my return?

Once you have returned your item(s) it should take no longer than 14 days for your return to be processed. You will receive an email from us once your refund has been issued. 

If you believe your refund should have been processed, please contact our Customer Care team via our 'Contact Us' page with your proof of postage showing the tracking number, weight and destination postcode so that we can look into this further for you.

If you are unable to provide us with the above, or you returned your parcel to us using a courier of your choice, we kindly ask for your patience while we process your return.