* [Click here to fill out our Returns Form](https://adanola.returnscenter.com/) to indicate whether you’d like an exchange or refund.
* Pack your return items, packing slip (with your order number and RMA number displayed clearly).
* Return your parcel to the following address: RETURNS @ ADANOLA, Unit 10, Astra Business Park, Manchester, M17 1SU
* Keep a record of your proof of postage (if applicable).
* Once received at our warehouse we’ll process your exchange or refund within 2 working days. Please allow up to 5 working days for refunds to show once processed.
If you are a UK resident, we’re happy to announce that the cost to exchange your item is now free! Once your return request has been approved, we will send you a link to generate a pre-paid returns label you can print out at home or at specific Royal Mail Post Offices.
If you are returning your item(s) for a refund, then you too can generate a pre-paid returns label that is free at the point of return. A deduction of £3.00 will then be taken from your refund to cover the cost of this convenience.